Returns & Refunds Policy

Effective Date: 26/08/2026
Business Name: Everybody For Bowen
Website: https://www.everybodyforbowen.co.uk/

We want you to be completely satisfied with your purchase. This policy sets out your rights if you change your mind, and what happens if something arrives damaged or faulty. Nothing in this policy affects your statutory rights.

If Your Order Arrives Damaged or Faulty

If your order arrives damaged, broken or faulty, please email us at bowenhealth@outlook.com with your order number and a photograph of the damage.

We will send you a replacement and redeliver it free of charge, or issue a full refund including delivery costs if you would prefer. The choice is yours.

  • You will never be charged postage on a replacement, or asked to cover the cost of returning a damaged item.
  • You do not need to contact Royal Mail. Your goods are our responsibility until they reach you, so please come to us and we will deal with the carrier.
  • In most cases we will not ask you to send a damaged item back. If we do, we will cover the cost and arrange collection or postage. Please do not attempt to post broken glass back to us, a photograph is enough.

Please get in touch as soon as you reasonably can after delivery so we can put things right quickly.

This is separate from the change-of-mind returns below, and the exclusions below do not apply to damaged or faulty goods.

Faults Discovered Later

If a fault appears after delivery, you have the right to reject the goods for a full refund within 30 days of receiving them. After 30 days, we will offer a repair or replacement, and if that is not possible or does not resolve the issue you may be entitled to a refund or price reduction.

Changing Your Mind

You may cancel your order for any reason within 14 days of receiving your goods. You do not need to give a reason.

To cancel, email us at bowenhealth@outlook.com with your order number and let us know you wish to cancel. We will confirm and provide the return address. You may use the statutory cancellation form, but you do not have to.

Returning the goods. Please send the items back to us within 14 days of telling us you wish to cancel.

  • You are responsible for the cost of return postage on change-of-mind returns.
  • We recommend a tracked service, as the goods remain your responsibility until they reach us.
  • You may examine the goods as you would in a shop. If they have been handled more than was necessary to check their nature and condition, we may reduce your refund to reflect any loss in value.

Items We Cannot Accept Back

For health protection and hygiene reasons, we cannot accept change-of-mind returns of cosmetics, essential oils or aromatherapy products that were supplied sealed, where the seal has been broken after delivery.

This exclusion does not apply to goods that are damaged, faulty or not as described. Your rights in those cases are set out above.

Refunds

  • We will refund you within 14 days of receiving the goods back, or within 14 days of you providing proof that you have sent them, whichever is sooner.
  • Refunds are made to your original payment method.
  • Where you cancel an entire order, we will also refund the standard outbound delivery charge you paid. If you chose a more expensive delivery option, we refund the standard rate.
  • Where you return only part of an order, delivery charges are not refunded.
  • We will email you once your refund has been processed.

Delivery Areas

We deliver to England, Scotland and Wales only, and can only accept returns from those addresses. See our Terms & Conditions for full details.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us at:
bowenhealth@outlook.com
Uplands, Barnstaple EX31 4SG
United Kingdom